Customer Support Specialist (Polish speaker)
At TransferGo we believe transferring money internationally should be frictionless and accessible. We aim to make life easier for anyone sending money abroad by removing the processes and fees that traditional banks and cash bureaus have.
We are a fast growing FinTech company with an international team of more than 120 employees, great product (providing web & mobile experience) and a service available in 47 countries ( https://www.transfergo.com/en ).
At the moment we are looking for a highly motivated and bright Polish speaker to join our wonderful Customer Support team in Vilnius. If you are a dynamic problem solver, you should apply now.
Your responsibilities will be to:
- Ensure excellent customer experience;
- Deal effectively with inbound and outbound phone calls;
- Deal effectively with emails, live chat and offline tasks;
- Communicate with customers regarding additional documents;
- Adhere to compliance requirements.
- Excellent verbal, written & listening skills in Polish & English;
- Passion for excellent customer experience;
- Ability to master customer interactions, handle complaints and keep calm in stressful situations;
- Ability to multi-task and take responsibility & ownership in challenging situations;
- Strong attention to detail;
- Ability to work effectively in a team: a friendly, empathic and solution-oriented person;
- Flexibility to work in different shifts, according to business needs;
- Competitive salary;
- Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings and events);
- Private health insurance (after 6 months of employment);
- 24 days of annual leave (instead of 20);
- Being a part of an extremely exciting and growing Fintech community.